Welcome to the Sighton Supplies Shipping Policy page. Our goal is to ensure that your order of computers, gadgets, phones, and networking equipment reaches you promptly and safely. Please read the following details regarding how we handle shipping.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During high demand or holiday seasons, processing may take longer; we will notify you in such cases.
Shipping Methods and Carriers
We use reliable courier services to deliver your orders within Nairobi and across Kenya. For local deliveries in Nairobi, we offer express and standard courier options. For other regions, we partner with trusted national courier companies.
Shipping Costs
Shipping fees depend on the delivery location, order size, and shipping method selected. You will see the applicable shipping charges during checkout. We occasionally offer free shipping promotions—please check our website for current offers.
Delivery Time Estimates
- Nairobi local delivery: 1-2 business days
- Nationwide delivery: 1-2 business days
Please note that delivery times may vary due to unforeseen circumstances such as weather or logistical delays.
Shipping Restrictions
Currently, we only ship within Kenya. We do not ship internationally at this time.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information, allowing you to monitor your shipment until it arrives.
Damages and Lost Packages
If your order arrives damaged, please notify us within 48 hours of delivery with photos of the damage. For lost packages, contact us immediately so we can initiate an investigation with the courier and resolve the issue promptly.
Returns and Exchanges
For information about returning or exchanging products, please visit our Returns Policy page.
This policy aims to set clear expectations and ensure a smooth shopping experience at Sighton Supplies.